Shipping and SHop FAQs

Get answers to our frequently asked questions

How long will my order take?

Most of the retail items will be shipped straight away, as we hold these in stock.

Custom / Ruapehu garments have an estimated turnaround time on the product page, but generally we’ll have them created and sent within a week.

How long does shipping take?

We use NZ Post. Inside Aotearoa, packages should be delivered overnight, but courier delays are possible so please don’t rely on the overnight delivery.

 For international shipping, including Australia, the US, and the UK, NZ Post’s delivery target is 3-10 working days on Economy Tracked.

If our website doesn’t show your country as a valid address for shipping, please flick us a message and we will check the shipping cost for you.

What if I need my order in a hurry?

If your order is urgent or you need to meet a deadline, please let us know in the notes in your order – we may be able to complete the order quicker by using another garment colour that’s already in stock, for example.

If you want to make sure before you order, just flick us a message and we’ll see what we can do!

Thanks for visiting. We’d love to keep in touch!